Shipping policy
Shipping Policy
At Clutterix, we are committed to delivering your order in a timely and reliable manner. Please review the details below for important information about our shipping process.
Clutterix reserves the right to update or modify this Shipping Policy at any time. Changes will be reflected on this page.
1. Order Processing Time
All orders are processed within 1–2 business days.
Orders are not processed or shipped on weekends or holidays.
2. Shipping Time
Estimated delivery time is 3–7 business days from the date of shipment.
Delivery times are estimates only and are not guaranteed.
Delivery times may vary depending on your location, carrier operations, and external conditions.
While we aim to meet these estimates, delays may occasionally occur due to factors outside of our control, including carrier delays, weather, or operational constraints.
3. Shipping Locations
We currently ship within the United States only.
4. Shipping Costs
Shipping costs are calculated at checkout based on the size and weight of your order.
We may offer promotional free shipping on qualifying orders from time to time.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Customers are responsible for monitoring the tracking information provided and ensuring availability to receive the package.
Clutterix is not responsible for delays or issues resulting from missed deliveries or failure to monitor tracking updates.
6. Delayed or Lost Shipments
If your order is delayed or appears lost in transit, please contact us at orders@clutterix.com.
We will assist in working with the shipping carrier to investigate and locate your package.
Clutterix is not responsible for carrier-related delays once the order has been shipped.
All resolutions, including reshipments or refunds, are handled on a case-by-case basis at our discretion.
7. Delivered but Not Received
If tracking information shows that your package has been marked as delivered, Clutterix considers the order fulfilled and is not responsible for lost or stolen items.
We recommend checking with neighbors, building management, or your local carrier if you are unable to locate your package after delivery.
Customers are responsible for providing a secure delivery location.
8. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Clutterix is not responsible for orders shipped to incorrectly provided or incomplete addresses.
If you notice an error in your shipping details, please contact us immediately. We may be able to update the address if the order has not yet been processed or shipped.
9. Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled.
10. Contact Information
For any shipping-related questions or concerns, please contact us at: